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Your questions, answered honestly
ResumeCroc FAQ — Everything You Need to Know Before You Start
We have written resumes for 13,000+ professionals across 60+ industries. This page answers the questions we hear most — so you can move forward with confidence, not hesitation.
★★★★★ Rated 4.6/5 by 631+ customers. Detailed feedback in 48 hours — free.
Not finding the answer you need? Contact us directly and a member of the team will respond within one business day. You can also submit your resume for a free 48-hour review — no purchase required, no obligation.
Our promise: Every answer on this page reflects real ResumeCroc policy. We do not use marketing filler or vague language — if something is not covered here, ask us and we will tell you plainly.
13,000+professionals served
4.6 / 5average customer rating
631+verified reviews
60+industries covered
Your questions, answered honestly
ResumeCroc FAQ — Everything You Need to Know Before You Start
We have written resumes for 13,000+ professionals across 60+ industries. This page answers the questions we hear most — so you can move forward with confidence, not hesitation.
★★★★★ Rated 4.6/5 by 631+ customers. Detailed feedback in 48 hours — free.
Not finding the answer you need? Contact us directly and a member of the team will respond within one business day. You can also submit your resume for a free 48-hour review — no purchase required, no obligation.
Services & Process
Understanding what we do — and how we do it — removes the guesswork before you commit a single penny. The questions below walk you through the full ResumeCroc service from first contact to final delivery.
What services does ResumeCroc offer?
ResumeCroc offers professional resume writing, CV writing, LinkedIn profile optimisation, resume review, and specialist services for military, academic, federal, and executive candidates. Each service is tailored to your career level and target role. You can browse the full range on our resume services page or explore specialist options such as academic CVs, military-to-civilian resumes, and executive resumes.
How does the resume writing process work?
After you place your order, you complete a short intake questionnaire covering your career history, target roles, and key achievements. Your assigned writer — one of our senior team — drafts your resume and returns it within the agreed turnaround window. You then review the draft, and we refine it based on your feedback. The process is collaborative: your writer is available for questions throughout. If you want to see the process in more detail, visit our Our Writers page.
Who will write my resume?
Your resume is written by one of our senior writers: Katherine A., Keiron D., or Olivia G. All three are experienced resume professionals who have worked with clients across 60+ industries. We do not outsource to freelance pools or use automated tools to generate your document. You are getting a human expert who reads your intake carefully and crafts language specific to your background. Learn more about the team on our Our Writers page.
What information do I need to provide?
After ordering, you will receive an intake form asking for your work history, education, key accomplishments, target job titles, and any specific roles you are applying for. If you have an existing resume, upload it — it gives the writer a useful starting point. The more specific you can be about your achievements (numbers, scope, outcomes), the stronger your final document will be. Our post on how to describe relevant experience can help you prepare.
Do you write CVs as well as resumes?
Yes. We write both US-format resumes (typically one to two pages) and full academic or international CVs (multiple pages, publication lists, research summaries). If you are applying for a faculty position, doctoral programme, or research role, our academic CV service is designed specifically for that audience. If you are unsure which format you need, mention it in the intake form and your writer will advise you.
Pricing & Packages
We believe pricing should be transparent and straightforward. The questions below explain how our packages are structured and what influences cost.
How much does a professional resume cost?
Resume writing packages start from $149 for entry-level and early-career professionals, from $199 for mid-career, and from $289 for senior and executive-level documents. The right tier depends on your career stage and the complexity of your background. For current pricing and what each package includes, visit our resume services page. We also offer a completely free 48-hour resume review with no obligation to purchase.
What does each package include?
All packages include a professionally written resume tailored to your target role, ATS optimisation, and at least one round of revisions. Higher-tier packages may include LinkedIn profile writing, cover letter writing, or extended revision periods. Exact inclusions are listed on each service page. If you have a specific combination in mind — for example, resume plus LinkedIn — contact us before ordering and we can confirm the right option for you.
Are there any hidden fees?
No. The price shown at checkout is the total price. There are no setup fees, no account creation charges, and no automatic renewal. If you want additional services after delivery — such as a cover letter or LinkedIn profile — those are separate purchases at the prices shown on the relevant service page. Our terms and conditions set out the full payment terms in plain language.
Can I pay by card? Is my payment secure?
Yes. We accept all major credit and debit cards via Stripe, one of the most widely used and security-audited payment processors in the world. Your card details are never stored on our servers — they are handled entirely by Stripe’s encrypted infrastructure. We do not accept wire transfers or cryptocurrency. If you experience any payment issue, contact us at our contact page and we will resolve it promptly.
★★★★★ Rated 4.6/5 by 631+ customers. Detailed feedback in 48 hours — free.
Timeline & Revisions
Knowing exactly when you will receive your resume — and what happens if you want changes — matters more than almost anything else when you are under job-search pressure.
How long does it take to receive my resume?
Standard turnaround is three to five business days from the point we receive your completed intake questionnaire. Rush delivery options may be available — contact us before ordering to confirm availability. If your job application has a specific closing date, let us know in the intake form and we will do our best to accommodate it. The free 48-hour resume review is separate from the paid writing service and is returned within two business days.
How many rounds of revisions are included?
All paid packages include at least one round of revisions within the revision window for your tier. Higher-tier packages include extended revision periods. A revision request should cover changes to the same document — additions of entirely new career history or role changes requested after delivery may incur additional charges. We set this out clearly in our terms and conditions. Our goal is always that you are happy with the final result.
What if I am not satisfied with the first draft?
Send your feedback to your writer and they will revise the document within your revision window. The more specific your feedback — particular phrases you dislike, emphasis you want shifted, achievements you feel are undersold — the faster we can produce a version you are genuinely proud of. If after revisions you remain dissatisfied, contact our support team and we will review the situation. Our 45-day interview guarantee also covers our commitment to your success on an ongoing basis.
Can I use my resume for multiple applications?
Absolutely. Your resume belongs to you and you may use it for as many applications as you like. We also recommend reading our guide on how to write an ATS-friendly resume — it covers the light tailoring you can do yourself (swapping in job-specific keywords) to optimise each application without starting from scratch.
ATS, Quality & Writing Standards
Applicant Tracking Systems reject a significant proportion of resumes before a human ever reads them. Every resume we write is built to pass ATS screening and impress the hiring manager who reads it next.
Will my resume be ATS-compatible?
Yes. Every resume we write is structured to be parsed correctly by the ATS platforms used by major employers — including Workday, Greenhouse, Lever, and iCIMS. This means clean formatting with no embedded tables or graphics that confuse parsers, keywords drawn from your target job descriptions, and section headings that match what ATS systems expect. Read our detailed guide on ATS-friendly resume writing to understand what this means for your job search.
Do you use AI or templates to write resumes?
No. Your resume is written from scratch by a human writer who has read your intake and researched your target roles. We do not feed your information into a template engine or use AI content generation tools. The writing reflects your actual background and is crafted to sound like a polished, confident version of you — not a generic document that could belong to anyone. This is a core reason why our writers take the time they do.
What format will I receive my resume in?
You will receive your resume as a Word document (.docx) so you can make minor edits yourself, and as a PDF for submission. Both files are included as standard. The Word file is fully editable with no locked fields or embedded restrictions. If you need a specific format not listed here — for example, a plain-text version for a particular online application system — let us know in your feedback and we will provide it.
Can I see resume samples before I buy?
Yes. We maintain a library of resume samples across a wide range of industries and roles. You can browse examples for fields including engineering, information technology, finance, nursing, and many more on our resume samples page. The samples give you a realistic view of the quality and style you can expect from a ResumeCroc document.
Guarantees, Refunds & Cancellations
We stand behind our work. The policies below set out exactly what you can expect if something does not go to plan.
What is the 45-day interview guarantee?
If you do not receive an interview invitation within 45 days of applying with your ResumeCroc resume, contact us and we will rewrite your resume at no additional charge. This guarantee applies to paid writing services and assumes you are applying to roles for which you are genuinely qualified and submitting the resume as delivered. It is our commitment that our work produces real results — not just a polished document that sits in a drawer. Full terms are available on our terms and conditions page.
Can I cancel my order?
You may cancel your order before work has begun and receive a full refund. Once your writer has started drafting — typically within one business day of receiving your completed intake — cancellation may be subject to a partial charge reflecting work completed. If you need to cancel, contact us as soon as possible via our contact page. We handle every cancellation request individually and always aim to find a fair resolution. Full cancellation terms are in our terms and conditions.
What if I am unhappy with the final resume after revisions?
If you have used your revision rounds and remain dissatisfied, escalate through our support team. We will review the correspondence and the documents and determine the appropriate resolution — which may include additional revisions or, in cases where we have clearly not met our stated scope, a partial or full refund. Outcomes depend on the specific circumstances. We have served 13,000+ professionals and take service quality seriously; a dissatisfied customer is a failure we want to fix, not a policy to hide behind.
Is the free resume review really free?
Yes, completely. The free 48-hour resume review costs nothing and carries no obligation to purchase any paid service. You submit your current resume, and one of our writers returns written feedback within two business days covering structure, content, ATS-readiness, and key areas for improvement. We offer this because we believe the quality of our feedback speaks for itself — and many clients who start with a free review choose to become paying customers once they see what professional input looks like.
Confidentiality & Your Data
Your career history, employer names, salary details, and personal information are sensitive. Here is how we handle them.
Is my personal information kept confidential?
Yes. All information you provide — whether through the intake form, uploaded documents, or email correspondence — is used solely to complete your service. It is never sold, shared with third parties for marketing purposes, or published publicly. Our writers access your information only as needed to complete your order. For full details of how we collect, store, and process personal data, see our privacy policy.
Will my resume be used as a sample or shared with others?
No. We do not use client resumes as portfolio samples or share them with other clients, partners, or third parties. All resume samples on our website are either created specifically for demonstration purposes or shared only with the explicit written consent of the client. Your document is yours and remains confidential. This is a firm policy, not a loose guideline.
How long do you retain my data?
We retain order-related data — including your intake responses and the documents we produce — for as long as needed to fulfil the service and honour our 45-day interview guarantee. After that period, data is retained only as required by applicable law or legitimate business records purposes. You may request deletion of your personal data at any time by contacting us. Our privacy policy explains your rights in full, including rights under CCPA and equivalent frameworks for international customers.
Getting Started
Ready to move forward? This section answers the practical questions about how to begin — whether you want to start with a free review or go straight to a paid service.
How do I get started?
The easiest first step is to submit your resume for a free 48-hour review — this gives you professional feedback at no cost and helps you understand exactly what your resume needs. If you already know you want a full rewrite, go to our services page, select the tier that matches your career level, and complete checkout. You will receive your intake questionnaire by email within a few minutes.
I have been out of work for a gap period — can you still help?
Yes, absolutely. Employment gaps are common and our writers are experienced in framing them honestly and constructively. Whether the gap was due to caregiving, health, redundancy, further study, or anything else, we will help you present your background in the strongest truthful light. We never fabricate employment history or dates — but we do know how to position a gap so that it does not raise unnecessary flags. Read our article on the nine deadly resume mistakes for a sense of how we think about these challenges.
Do you work with candidates outside the United States?
Yes. While ResumeCroc is a US-based company (Splash Sol LLC, Wyoming), we work with professionals worldwide. We write US-format resumes for international candidates targeting the US job market, and we write CVs for candidates in the UK, Canada, Australia, and beyond. If you are applying outside the US and need a country-specific format, mention this in your intake and your writer will tailor accordingly. Our About page has more background on who we serve.
What if I have more questions before buying?
We welcome pre-sale questions. Reach us via our contact page or by email at info@resumecroc.com and a team member will respond within one business day. You can also read verified customer experiences on our reviews page — 631+ customers have shared their honest feedback, and reading those accounts often answers questions that are hard to cover in an FAQ.
★★★★★ Rated 4.6/5 by 631+ customers. 13,000+ professionals served across 60+ industries. Get detailed written feedback on your resume within 48 hours — completely free.
Still have a question? Contact us — we respond within one business day. Or read what 631+ customers say about working with ResumeCroc.
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